Need Help?

If you have any questions about our premium-quality peanuts or would like to place an order, please don’t hesitate to contact us via phone or email.

Call Us 24x7

+359 878 261 665

Write Us

office@fastaci.com

Main Office

Plovdiv 4000, Bulgaria

FREQUENTLY ASKED QUESTIONS

We are here to answer your questions and deliver your peanuts

Hello there! We’re delighted to connect with you. Whether you have questions, feedback, or just want to say hi, we’re all ears!

For quick answers, check out our FAQ below. We might have covered what you’re curious about!

Let’s grow together! 🌱

How can I order?

Ordering is a breeze through phone or email. Once you’ve selected the type of peanuts that suits your requirements, reach out to us by giving us a call or sending an email. Once the order details are confirmed, an order summary will be promptly sent to your email for your reference. We’re here to make the process easy and efficient for you!

What is the minimum order quantity?

We offer flexible order quantities to cater to your needs. Our packaging ranges from 1 kg to 1 tonne, including options such as 1 kg and 20 kg bags, as well as 1 tonne big bags for shelled peanuts. This versatility allows you to choose the package size that suits you best.

What information should I provide?

To facilitate a seamless delivery process, we require key details including the company name, registered address, designated delivery address, contact person, telephone number, and email address. For those with a VAT number, we kindly request its submission. This precautionary step is vital to prevent any potential delays in your shipment due to the absence of a VAT number. 

What payment methods can I use?

We exclusively accept payment via bank wire transfer for all transactions. To ensure a smooth payment process, kindly refer to the invoice provided, where you’ll find detailed instructions and our bank account information. If you have any further questions about making payments, feel free to reach out to our support team.

 

How much is the delivery fee?

The delivery charge varies based on the quantity of your order, the destination, and the transportation firms we engage with. We maintain partnerships with multiple global transportation companies and make diligent efforts to secure the most competitive prices for your benefit.

How can I obtain a bulk quantity offer?

Simply make your selections regarding the desired type and quantity of peanuts, then reach out to us. Upon receiving your inquiry, we will promptly provide you with a tailored offer.

Do we ship internationally?

Yes, we ship anywhere in the world that doesn’t have restrictions. Many countries require a phytosanitary certificate before the seeds can enter the country. Phytosanitary certificates cost 120 Euro. The minimum seed order to qualify for a phytosanitary certificate is 100 Euro. Please contact us to see what country requirements you may have.

What is the status of my order?

Owing to increased demand, orders are dispatched from our warehouse within 3-5 business days. However, once your order has left our warehouse, we’re unable to assure specific delivery dates or times, as this is managed by the shipping company. For updates on your order status, you’re welcome to reach out to us at any point at office@fastaci.com Your understanding is greatly appreciated.

Get in Touch

Our team is dedicated to providing exceptional customer service and ensuring you have the best possible experience when purchasing our delicious peanuts. We look forward to hearing from you!